Returns & Exchanges
At Five Star, we want you to love your home; if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund. Please ensure all home goods are returned in their original packaging and in unused condition.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Pack with Care
Securely package your items in their original boxes to ensure they arrive back at our warehouse without damage.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Receive Your Refund
Once our team inspects the returned home goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing